FAQs – Caycargo

Reliable Air Freight

Welcome to Our FAQ Section

We’re here to assist you with your air freight needs. Explore our FAQs to find answers to common questions about our services, rates procedures. Your convenience is our priority.

Frequently Asked Questions

Your questions about our air freight services answered.

How do I book a shipment with CAY Cargo?

Simply contact us by phone or email and our team will guide you through the booking process. Reach us at 1 (345) 938-0378 or [email protected].

What types of cargo do you accept?

We accept a wide range of cargo including general freight, commercial goods, personal effects, and perishables (with appropriate packaging). Contact us to discuss your specific requirements.

Are there any prohibited or restricted items?

Certain items are prohibited or restricted under IATA regulations and Cayman Islands customs rules, including some dangerous goods, controlled substances, and perishables without proper documentation. Contact us before shipping if you are unsure whether your cargo is accepted.

How long does delivery take from Miami to Grand Cayman?

We operate daily scheduled flights between Miami and Grand Cayman. Subject to cut-off times and customs clearance, most shipments are delivered within one to two business days.

Do you handle dangerous goods (DG)?

Yes, we accept certain dangerous goods in compliance with IATA Dangerous Goods Regulations and Cayman Islands aviation requirements. All DG shipments must be declared in advance and properly packaged and labelled. Contact us for guidance before booking.

Is cargo insure during transit?

Basic carrier liability applies to all shipments. We strongly recommend arranging additional cargo insurance for high-value goods. Contact us for more information.

What are your packaging requirements?

All cargo must be securely packaged to withstand air transport. We recommend using sturdy, sealed boxes or crates with contents properly cushioned. Fragile or oversized items should be flagged at the time of booking.

How do I track my shipment?

You can track your shipment in real time through the tracking portal on our website, powered by Magaya. You will need your shipment reference number, which is provided at the time of booking.

Are there size restrictions on cargo?

Yes. All cargo must be able to fit through our aircraft cargo door, which has a maximum opening of approximately 51 inches x 51 inches (1.30 m x 1.30 m). Items exceeding this size cannot be accepted. Standard pallets and loose-loaded cargo within these dimensions are welcome. If you are unsure whether your shipment will fit, please contact us before booking.

Need further assistance?

If you have more questions or need help, feel free to reach out at any time. We’re here to assist you with your air freight needs.

Get in Touch

We’re here to answer your questions and assist you with your shipping needs. Feel free to connect with us anytime.